5 Ways Call Centers are Using Speech Analytics for Quick, Objective CX Data

5 Ways Call Centers are Using Speech Analytics for Quick, Objective CX Data

February 1, 2018

The Forrester 2018 predictions confirmed what we suspected all along: Customer Experience will continue to be this year’s great differentiator. All eyes are on the ammunition needed to win the CX wars.  Is Speech Analysis System the latest tool your call center…