Vaishali Gopi, Author at Tech Web Space

What to look for in an IT Asset Management Software

September 21, 2018 by Vaishali Gopi

IT Asset management is something that most of the businesses ignore until there’s a critical security threat. If you are still using multiple excel sheets and documents for counting the number of assets, this blog is especially for you to switch to…

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Keep Track Of IT Problems & Priorities with Close IT Help Desk Software

September 14, 2018 by Vaishali Gopi

Focusing on customer service is something no business can overlook, these days. Amidst strong competition and growing awareness among the customers, no company can rely on just promotional offers and digital marketing to woo and retain the customers. For offering great customer…

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Advantages of Having a Multi-Channel HelpDesk

September 12, 2018 by Vaishali Gopi

Using a helpdesk application has become the norm in various industries nowadays. From SMBs to corporate bigwigs- all companies are deploying help desk software and the reasons are obvious. Using such software helps your company serve the customers and fulfil their needs…

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How Secure Is Your Ticketing Software

August 14, 2018 by Vaishali Gopi

With the evolution in technology and the emergence of web services, businesses have found newer means to reach out to their customers and offer them better services. More or less all companies nowadays resort to using the latest digital and web technologies…

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Top Customer Service Books To Read In 2018

What is Enterprise Ready Helpdesk Software?

July 20, 2018 by Vaishali Gopi

The need to offer outstanding customer support has gone up for businesses of any type and size, in a fiercely competitive market. This is applicable also for the large companies, especially for enterprises that have customers in all continents. Not only new…

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5 Questions to Ask When Looking for the Best Help Desk Software

July 18, 2018 by Vaishali Gopi

There was a time a majority of companies had customer support teams and those teams relied on personal correspondence and telephonic support to address customer grievances. However, the advent of the internet and evolution of IT services have changed everything. IT services…

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Ten Useful Tips From Experts in CRM

July 16, 2018 by Vaishali Gopi

CRM software is a tool to help improve customer service experience. Businesses using CRM system realize that for every business to succeed a lot of emphasis has to be put on what the customers like and how they like it. There is…

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Responding To An Unhappy Customer Email

May 7, 2018 by Vaishali Gopi

Customers are the life of any business and whatever they say should be taken as correct even if they are not right. This is a rule that must be remembered. It is impossible that everyone will like a particular product or service…

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The Ugly Truth about ITSM

April 6, 2018 by Vaishali Gopi

ITSM, or Information Technology Service Management or IT Service Management, was a new and emerging buzzword a while back. It is now considered to be the go-to solution for all IT-related issues. Whenever there is an issue, minor or major, in any…

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