IT Asset management is something that most of the businesses ignore until there’s a critical security threat. If you are still using multiple excel sheets and documents for counting the number of assets, this blog is especially for you to switch to…
Focusing on customer service is something no business can overlook, these days. Amidst strong competition and growing awareness among the customers, no company can rely on just promotional offers and digital marketing to woo and retain the customers. For offering great customer…
Using a helpdesk application has become the norm in various industries nowadays. From SMBs to corporate bigwigs- all companies are deploying help desk software and the reasons are obvious. Using such software helps your company serve the customers and fulfil their needs…
With the evolution in technology and the emergence of web services, businesses have found newer means to reach out to their customers and offer them better services. More or less all companies nowadays resort to using the latest digital and web technologies…
Irrespective of the fact that how good business customers service you have, there is no denying the fact that there is always room for improvement. There are so many instances where actually the standard of the services that you render decides how…
The need to offer outstanding customer support has gone up for businesses of any type and size, in a fiercely competitive market. This is applicable also for the large companies, especially for enterprises that have customers in all continents. Not only new…
There was a time a majority of companies had customer support teams and those teams relied on personal correspondence and telephonic support to address customer grievances. However, the advent of the internet and evolution of IT services have changed everything. IT services…
CRM software is a tool to help improve customer service experience. Businesses using CRM system realize that for every business to succeed a lot of emphasis has to be put on what the customers like and how they like it. There is…
Customers are the life of any business and whatever they say should be taken as correct even if they are not right. This is a rule that must be remembered. It is impossible that everyone will like a particular product or service…
ITSM, or Information Technology Service Management or IT Service Management, was a new and emerging buzzword a while back. It is now considered to be the go-to solution for all IT-related issues. Whenever there is an issue, minor or major, in any…
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