ITSM, or Information Technology Service Management or IT Service Management, was a new and emerging buzzword a while back. It is now considered to be the go-to solution for all IT-related issues. Whenever there is an issue, minor or major, in any…

This is an age of shrinking offices. Digital and mobile technologies over the years have facilitated the creation of a world, where anything is possible as long as you have access to the internet and a computing device. It’s becoming increasingly unnecessary…