The Forrester 2018 predictions confirmed what we suspected all along: Customer Experience will continue to be this year’s great differentiator. All eyes are on the ammunition needed to win the CX wars. Is Speech Analysis System the latest tool your call center…
What’s the best programming language out there? This is probably one of the oldest questions in computer science, and pretty much an obsolete one as well. The reason for that is that it really depends on the goal of the comparison, why…
With dramatic advances in technology in recent years, there has been an inevitable power shift in the market. With the click of a button, consumers have a world of choice at their fingertips while businesses are forced to fight harder than ever…
Wearable tech is the upcoming trend or let’s say a must thing for those companies who want to remain top-notch in the tech sector. From the desktop to laptop, from laptop to tablet, from tablet to smartphones, smartphones to AR. This is…
Today’s connected world demands that you are always online. Be it connecting to your service providers, banking online, paying your utility bills, a stable inter network is imperative. All homes today would have a router along with appropriate bandwidth, and if you…
The bicycle is often considered as a low-tech method of transport in comparison to other modern vehicles. Cars, trains and planes have been incorporating cutting-edge technologies in their design for years now, but it looks like bicycles are finally about to follow…
Let the data Math and Data do the talking for your business. On one hand, new technologies are budding up daily and flooding the market, and on the other, these technologies pave a path to ever-rising customer grievances and demands. With these…
In an era of digital marketing, it’s easy to conclude that traditional promotional products are no longer relevant. Unless it goes onto social media, into a blog or on a website, it serves no purpose, right? Well, not quite. Marketing to consumers…
The importance of the internet in our lives is always increasing. To ask someone to survive without an internet connection in the modern age is nothing short of asking that someone to live without electricity. The internet is as integral a part…
Why is digital marketing a necessity? For the longest time, companies all over the world have been depending upon conventional marketing techniques to attract their target customers. In many ways, traditional marketing techniques like printed newspaper and magazine ads, circulating flyers and…