5 Ways Call Centers are Using Speech Analytics for Quick, Objective CX Data

5 Ways Call Centers are Using Speech Analytics for Quick, Objective CX Data

February 1, 2018

The Forrester 2018 predictions confirmed what we suspected all along: Customer Experience will continue to be this year’s great differentiator. All eyes are on the ammunition needed to win the CX wars.  Is Speech Analysis System the latest tool your call center…

Do Traditional Promotional Products Still Work as Part of Current Marketing Strategies?

Do Traditional Promotional Products Still Work as Part of Current Marketing Strategies?

January 27, 2018

In an era of digital marketing, it’s easy to conclude that traditional promotional products are no longer relevant. Unless it goes onto social media, into a blog or on a website, it serves no purpose, right? Well, not quite. Marketing to consumers…