A startup, at its gestation stages, often finds it challenging to build and manage a strong business to business (B2B) sales team. This is mostly due to an unclear understanding of what sort of a sales cycle that particular business should adopt….
A sales pipeline is not actually a pipeline but a process. More accurately it is the process of selling to various prospects which in the mind of the time is represented like a pipeline with the prospects lined up one after the…
The modern customer is well informed and does not think twice before switching brands. The message is clear, businesses can no longer view their customers as just cash cows. To win their customers, modern businesses need to understand them better. A customer…
During the initial days, most of the founders or business owners have only one thing to worry about: to start selling and obtain benefits out of it. When there is less number of customers, it is relatively easy to keep control of…
There is simply no doubt of the fact people working in an organization is its main resources. It is absolutely a no brainer that all recruiters and organizations would want the best of talents working for and under them in all the…
Online shopping has come as a boon for the shoppers and it has made things better for the businesses too. They can reach out to customers without bothering about geographical boundaries. Now, expanding customer base is not as time-consuming as it used…
Outsourcing operations partially have become a commonplace trend in companies- including midsized ones to MNCs. Popular companies belonging to niches like retail, finance, IT, healthcare and hospitality are outsourcing customer support operations to specialized third-party entities. The findings of Deloitte’s ‘Global Outsourcing…
Every company seeks to keep the customers satisfied and for this resorting to various means becomes necessary. To ensure the customers are satisfied and a positive brand image can be built, it is necessary to offer excellent customer support. This is true…