A content marketer and a market researcher who is on the spree to capture multiple facets of industry through creativity and innovation. Krause is a content geek who writes for market research, digital marketing, startup, and market research.
When you hear about customer experience, there are many terms that you hear over and over again. But today I will be talking about things that you don’t hear that often. These are basic things that can have a very lasting impact…
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The term “Net Promoter Score” or “NPS’ is used to measure the satisfaction level of a company” s customers to recommend their brand to other customers, colleagues, friends, or family. It’s generally used as a customer experience metric to know what your…
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Are you an HR in an organization? Or a stakeholder looking to improve the employee experience? Well, employee experience is the summation of an employee’s perception, attitude, and behaviour towards his/her organization over their course on the employee journey. It stems from…
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