Krause Leia, Author at Tech Web Space

A content marketer and a market researcher who is on the spree to capture multiple facets of industry through creativity and innovation. Krause is a content geek who writes for market research, digital marketing, startup, and market research.

Customer Experience Made Simple: What You Need to Know

October 30, 2020 by Krause Leia

When you hear about customer experience, there are many terms that you hear over and over again. But today I will be talking about things that you don’t hear that often. These are basic things that can have a very lasting impact…

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The Complete CX guide to Net Promoter Score (NPS)

July 15, 2020 by Krause Leia

The term “Net Promoter Score” or “NPS’ is used to measure the satisfaction level of a company” s customers to recommend their brand to other customers, colleagues, friends, or family. It’s generally used as a customer experience metric to know what your…

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How HR Can Enhance Employee Experience in 2020

July 14, 2020 by Krause Leia

Are you an HR in an organization? Or a stakeholder looking to improve the employee experience? Well, employee experience is the summation of an employee’s perception, attitude, and behaviour towards his/her organization over their course on the employee journey. It stems from…

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