It is no secret that automatization and technology are affecting the way work is done across industries. Not only are a lot of processes being speed up, and the need for human labor seems to be diminishing in some industries. However, as some job positions are becoming obsolete, others are being created, so there is no need to worry in that sense.
But it is prudent to see how the landscape of work opportunities is being changed by technology so that we can predict what is the best course of action when it comes to adapting our current or future careers to the new changes. This article will help you explore the changes and get some insight so s what we can expect in the near future.
The worker profile will change
While the automation can take over for some rudimentary and mundane operations, especially in the production industry, the need for skilled workforce will still exist, with a bit of adjustment to the form. In fact, 51% of global executives say their organizations plan to increase the use of flexible and independent workers in the next 3 to 5 years. And there are also going to be benefits for workers with disabilities, as they will be able to use the benefits of automation and technological advancement to perform jobs that were not available to them before.
This means that we are bound to see an increase in the need for disability employment services in the near future. Not to mention that the independent workforce is going to take over sooner, rather than later. These workers have a particular set of skills needed to quickly and efficiently perform certain tasks. So as you can see, while tech and automation can take over certain industries there will be no shortage of skilled workforce any time soon.
We can expect to see company migrations
This is said to be one of the biggest impacts of automatization and technology advancement. Right now a lot of companies from developed countries have their production displaced in various third world countries where the labor is cheap. However, a large number of theta production can be replaced by automatization, which means that in the years to come we might see those companies coming back to their home countries as to avoid transportation costs. They will also bring additional work home with them.
Nos, this is not good for the developing countries, as they will need to brace for the loss of work opportunities of this kind. But at the same time, it could be an opportunity for them to develop their own industrial infrastructure and put a stop to exploitation labor.
The positive impact on customer service
This is one industry where automation can really make a huge difference, and it has already started to. According to recent research, by 2020, 85% of all customer interactions will be handled without a human agent. In addition, currently, in a 6 minute customer service call, 75% of that time is devoted to agents doing manual research, with valued customer interaction at a dismal 25%. By speeding up the research time, the quality of service will increase substantially. Self-service check-ins on airports have made this process far simpler and faster. The same goes for machines that are used in operating warehouses, where you can move items with a few clicks. It is faster and far more accurate, and it means that the waiting time for customer is cut down significantly.
But it doesn’t mean that there is no need for the human part in the equation. Skilled workers who will know how to operate those machines are going to be in high demand. It is also important to mention the constant rise of messaging pas, where a lot of ordering and communication is done without any human contact. From ordering food to transport and of course shopping, it is all handled with a few clicks on our phones. This opens the door for businesses to create new revenue streams using real-time, customized customer service bots within messaging applications.
These are just some of the effects of automatization and technology on work opportunities. So we can expect change, but it does not have to be for the worse. While machines can take over some job options, the need to run them effectively will open new ones. The key is being open to change and furthering our knowledge so that we develop the right skill set for this brave new world that awaits us. And with the technology developing as fast as it is now, the change will be here far sooner than we might have anticipated. So to ensure the best work positions, we should start acquiring the new skills straight away.
