The migration of jobs to other countries or regions with lower operational costs is a phenomenon against which workers in more expensive markets have to frequently contend. With American companies employing over 14 million overseas employees, the impacts of outsourcing are substantial…

Personalization is the hallmark of a good shopping experience. Customers appreciate a company that understands their needs and provides life-improving solutions with minimal guidance required. Indeed, an integral part of the consumer experience is feeling valued, and concierge-style, intuitive customer-service provides this…