Harsh is a Digital Marketer at Activant Solutions. He mostly focuses on content marketing. He believes that the prospects of any business should get something without paying anything. Apart from being a digital marketer, he likes to study business trends, technology, current affairs and scrolling through social media. He is also involved in Philanthropic activities.
Why Should Businesses Prefer Live Chat Support Over Social Media For Customer Service?

Why Should Businesses Prefer Live Chat Support Over Social Media For Customer Service?

According to a recent survey, less than 5% of customers opted for social media as their preferred channel over email, live chat support, or phone. While on the other hand, more than 40% selected live chat. For the brand, having an online presence…