Harsh is a Digital Marketer at Activant Solutions. He mostly focuses on content marketing. He believes that the prospects of any business should get something without paying anything. Apart from being a digital marketer, he likes to study business trends, technology, current affairs and scrolling through social media. He is also involved in Philanthropic activities.
According to a recent survey, less than 5% of customers opted for social media as their preferred channel over email, live chat support, or phone. While on the other hand, more than 40% selected live chat. For the brand, having an online presence…