Abdul Rehman is a digital marketing expert by profession. He has a strong grip on SEO, SEM, SMM, Reputation Management, Lead generation, Conversion rate optimizer and Content marketing. Currently working for a leading Call center software company, Coztel. You can follow him on Linkedin, Facebook. He spends his leisure time with friends playing cards, Snooker and Cricket.
To survive in the call center industry, you need to have clear concepts of call center technologies and which one to pick for your call center. Setting up a new call center or picking up a system for already established one? To…
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